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COVID-19 guidance

We have been helping people in Yorkshire buy, sell and let property for over 200 years and the market has seen all sort of challenges over the decades. The current pandemic is no exception our offices are now open and we are conducting viewings, sales and appraisals, surveys and other inspections.

As you might expect, in order to protect the health of our colleagues and customers, new guidelines have been put in place by government and these are outlined below. If you have any questions at all about the new protocols then please do not hesitate to get in touch. Also below are some answers to frequently asked questions.

If you wish to visit one of our offices you are very welcome to do so. Please note that government guidance requires visitors to estate agents' offices to wear face coverings. Please respect these requirements.

Our office network is presently open from 0900 until 1730 each weekday with almost all open on a Saturday. Please enquire direct to each branch to check weekend opening. You can find information on branch opening hours here. Meantime please keep an eye on our Twitter and Facebook accounts, as well as this website, where we will post further updates. Finally a link to HMG's full advice on home moving during the coronavirus (COVID-19) outbreak can be found here.

Viewing, sales and lettings valuations and surveys

If we are coming out to your property for either a viewing, sales or lettings appraisal or survey you will be asked some questions relating to COVID-19. Please do not be offended, as these questions are for our employees protection. If we are able to carry out the appointment we will be taking the following measures;

Conducting a viewing appointment
•    In addition to our agent there should be no more than two people in attendance at the property per viewing.
•    Viewing appointments should be conducted for as short a period of time as possible to minimise contact and any potential exposure.
•    Hand sanitiser should be used on entry and on exit of a property by both our representative and the customer.
•    Touching of surfaces within the property should be kept to a minimum.
•    After each viewing we will use anti-bacterial wipes to clean down door handles and other regularly used surfaces.
•    Attendees should remain a minimum of 2m distance from others where possible and observe the recommended guidance on social distancing. If the area is cramped then face masks should be worn.

Conducting a valuation or survey appointment
•    Please engage in social distancing. A minimum of 2m distancing, otherwise face masks may be required.
•    Any equipment will be cleaned using antibacterial wipes between appointments.
•    Our agent or surveyor will minimise any physical contact whilst in the property.
•    Our agent or surveyor will use hand sanitiser or wipes prior to entering the property and will have access to protective gloves and face mask if required.

Other FAQs
I don’t want visitors to my home – can you provide pricing advice over the telephone?
Yes! We would be delighted to help with this. We will chat to you over the telephone, brief you on the current climate and reach an understanding of your requirements and reason for sale or letting. We may ask you to send us some photographs from your smartphone. We have access to considerable data and may well have been involved with your property in the past from a previous transaction. Just give us a call and we will see what we can do.

Can I bring a builder or contractor to view a property I’m interested in?
Government guidance is that any visit to a property is limited to a maximum of two people at any one time plus the agent. A builder or contractor can only go in to the property with one buyer.

I've got my mortgage agreed but can the valuer or surveyor visit?
Surveyors have recommenced inspecting property although some mortgage lenders are undertaking automated or desktop valuations. The latter means it's all the more important to consider commissioning your own survey.

Can I complete my house purchase?
The government has now indicated that property moves can go ahead whilst ensuring they happen within safety guidelines.

I need mortgage advice but don’t want a face to face meeting
That’s not a problem. Our colleagues at the Mortgage Advice Bureau would be delighted to talk to you over the telephone and provide advice tailored to your circumstances. Give us a call and we will arrange for an advisor to contact you.

My lawyer is unavailable – can you help source a conveyancing quote so I can budget for my move?
We would be delighted to source quotes for residential conveyancing work from Simply Conveyancing, or alternatively recommend local high street firms who we know to be proactive and well regarded.

I'm interested in taking a property you have to let - will I be able to complete the application process remotely?
Yes, a member of our lettings team will guide you through the online process and what needs to be done at each stage.

Will you be able to prepare a rental property so that it is ready for me to move in?
Government  guidance allows for tradespeople to carry out works, so we will be able to arrange access for any essential works prior to the move in date. This includes the provision of appropriate safety certificates.

I am interested in income protection cover can you help?
Our colleagues at the Mortgage Advice Bureau would be delighted to talk to you over the telephone and provide advice tailored to your circumstances. Give us a call and we will arrange for an advisor to contact you.

Please see our referral fee statement at

You may have to pay an early repayment charge to your existing lender if you remortgage. Your home may be repossessed if you do not keep up repayments on your mortgage.There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances. The fee is up to 1%, but a typical fee is 0.3% of the amount borrowed. Mortgage Advice Bureau is a trading name of Brook Financial Services Limited which is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority. Brook Financial Services Limited. Registered Office: The Old Courthouse, 60a London Road, Grantham, Lincolnshire, NG31 6HR. Registered in England Number: 07311674