Register here for email updates

Register your details below to receive email updates on our new instructions that match your search.

Fields marked * are mandatory.

Areas:

Please tick all areas of interest:

Types:

Land:

More:

Complaints Procedure

Complaints Procedure

Complaints Procedure

Reporting a complaint

If you should have a complaint, this note sets out the procedure which we will follow in dealing with that complaint.

1. The schedule attached gives details of the person who should be contacted (first contact) in the event of a complaint relating to a given office or department of the company.   5. If you are dissatisfied with the outcome you should contact the senior Director referred to in the right hand column of the schedule (second contact). He will personally conduct a separate review of your complaint and contact you within 14 days to inform you of the conclusion of this review.
     
2. Where your complaint is initially made orally, you are requested to send a written summary of your complaint to the person dealing with it.   6. If you are a consumer and the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to The Ombudsman Service Ltd, PO Box 1021,Warrington,WA4 9FE (0330 440 1634) from whom details of the scheme may be obtained. www.ombudsman-services.org
     
3. Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.   7. If you are a business and your complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to The Arbitrational Procedure for Surveying Disputes, IDRS Ltd, 70 Fleet Street, London EC4Y 1EU (020 7520 3800), from whom details of the scheme may be obtained. www.idrs.ltd.uk
     
4. Within 14 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.    

Reporting a complaint - Franchise Office

If you should have a complaint, this note sets out the procedure which we will follow in dealing with that complaint.

1. The schedule attached gives details of the person who should be contacted in the event of a complaint relating to Morley office.   5. If you are a consumer and the complaint has not been resolved to your satisfaction, we agree to the referral of your complaint to The Ombudsman Service Ltd, PO Box 1021,Warrington,WA4 9FE (0330 440 1634) from whom details of the scheme may be obtained. www.ombudsman-services.org
     
2. Where your complaint is initially made orally, you are requested to send a written summary of your complaint to the person dealing with it.   6. If you are a business and your complaint has not been resolved to your satisfaction, we agree to the referral of your complaint to The Arbitrational Procedure for Surveying Disputes, IDRS Ltd, 70 Fleet Street, London EC4Y 1EU (020 7520 3800), from whom details of the scheme may be obtained. www.idrs.ltd.uk
     
3. Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.   7. Please note that if your complaint relates to Dacre, Son & Hartley Limited then you should ask for the complaints procedure relating to that company which can be obtained from the head office: - 1-5 The Grove, Ilkley, West Yorkshire LS29 9HS, email ilkley@dacres.co.uk or from the website www.dacres.co.uk
     
4. Within 14 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.    

Contacts

Office/department to which complaint relates 1st Contact 2nd Contact
Keighley, Baildon, Bingley, Saltaire, New Homes

Tim Usherwoord

32 Sheep Street,Skipton, North Yorkshire, BD23 1hx

Tel: 01756 701010

Paul Baxter

17 Albert Street, Harrogate, North Yorkshire, HG1 1JX

Tel: 10423 877200

Settle, Skipton, Ilkley, Burley-in-Wharfedale 

Steven Potts

93 Main Street, Bingley, West Yorkshire, BD16 2JA

Tel: 1274 560421

John Shaw

4 Wells Road, Ilkley, West Yorkshire, LS29 9JD

Tel: 01943 885404

 Guiseley, Otley

Tim Usherwood

32 Sheep Street, Skipton, North Yorkshire, BD23 1HX

Tel: 01756 701010

Patrick McCutcheon

1-5 The Grove, Ilkley, West Yorkshire, LS29 9HS

Tel:01943 600655

 Wetherby,Thirsk

Paul Wilson

1-5 The Grove, Ilkley, West Yorkshire, LS29 9HS

Tel: 01943 600655

Peter Leadbeater

32 Otley Road, Guiseley, Leeds, LS20 8 AH

Tel: 01943 870326

North Leeds, Bramhope

Steven Pots

93 Main Street, Bingley, West Yorkshire, BD16 2JA

Tel: 01274 560421 

 Ian Bradbury

75 North Street, Keighley, West Yorkshire, BD21 3RZ

Tel: 01535 611511

Harrogate, Knaresborough, Pateley Bridge, Ripon 

Paul Wilson

1-5 The Grove, Ilkley, West Yorkshire, LS29 9HS

Tel: 01943 600655 

Ian Bradbury

75 North Street, Keighley, West Yorkshire, BD21 3RZ

Tel: 01535 611511

 Residential Lettings John Shaw

4 Wells Road, Ilkley, West Yorkshire, LS29 9JD

Tel: 01943 885404

Paul Baxter

17 Albert Street, Harrogate, North Yorkshire, HG1 1JX

Tel: 10423 877200

Surveyors:

Ian Briggs, Peter Heaton, Rob Harper, James Wattrus, Louise Ashley

Ian Briggs

1-5 The Grove, Ilkley, West Yorkshire, LS29 9HS

Tel: 01943 600655

James Watrus

1-5 The Grove, Ilkley, West Yorkshire, LS29 9HS

Tel: 01943 600655

Commercial, Professional, Land & Development

Andrew Peacock

Regent House, Queen Street, Leeds, LS1 2TW

Tel: 0113 3863100

David Ogilvie

Regent House, Queen Street, Leeds, LS1 2TW

Tel: 0113 386310

 Morley Office

Mr Gavin Townsend

34 Queen Street Morley, Leeds, LS27 9BR

Tel: 0113 322 6333
Email: morley@dacres.co.uk