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Residential News | Thu 19 Mar 2020
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Dacre, Son & Hartley has become one of the few estate agents in the UK to win the Feefo Gold Trusted Service Award, an independent seal of excellence that recognises businesses that deliver exceptional experiences.

The customer review website’s Gold Trusted Service Award is deemed a true reflection of a business’s commitment to outstanding service. It is only presented to businesses that have received more than 50 reviews that are verified and genuine in the past year, with a rating of between 4.5 and 4.9 out of 5. 

Dacre, Son & Hartley’s clients reviewed the company more than 170 times over the last year, with an average rating of 4.8 out of 5.

Patrick McCutcheon, head of residential at Dacre, Son & Hartley, said: “We’re delighted to receive this award from Feefo because it’s based on the feedback of our much-valued clients, who are the most important judges of all. It recognises how hard we work to give all our clients the best possible experience.”

Congratulating Dacre, Son & Hartley on winning this year’s award, Steph Heasman, director of customer success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.  

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”

With 20 offices and 152 members of staff across West and North Yorkshire, Dacre, Son & Hartley is Yorkshire's largest independent estate agent.  

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

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