Dacre, Son & Hartley has won the Feefo Platinum Trusted Service Award, which is an independent seal of excellence that recognises businesses that deliver exceptional customer experiences.
The customer review website’s Platinum Trusted Service Award is the highest award attainable and provides a true reflection of a business’s commitment to outstanding service.
The award is only presented to businesses that have been awarded the Gold Trusted Service Award for three past consecutive years. In order to win this, Dacres had to receive more than 50 verified and genuine reviews each year, with a rating of between 4.5 and 4.9 out of 5.
Dacre, Son & Hartley’s clients reviewed the company more than 300 times during 2021, with an average rating of 4.8 out of 5.
Patrick McCutcheon, head of residential at Dacre, Son & Hartley, said: “Throughout what have been truly unprecedented times, our teams have always maintained the very highest levels of customer service. The pandemic has created many challenges for the property market, but this award shows that we have never let our customer service slip – consistently delivering excellent results for buyers and sellers alike.
“With 19 offices across North and West Yorkshire, our professional team are responsible for marketing every type of property from apartments, cottages and terraces through to multi-million pound properties. With a focus on a personal and well-advised service, many customers recommend us to their friends and family and come back to us for every move – which is reflected in the positive feedback we have received in these reviews.”
The Feefo Gold Trusted Service Award recognises companies that go way beyond the norm in customer experience and generate great feedback from happy customers. Dacre, Son & Hartley is a renowned Yorkshire estate agency business that sells hundreds of properties every month across its 19 offices. It is currently marketing property of every style, ranging in price from £35,000 to over £4million.
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 4,000 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence.